A Huge Change is Coming to OMC - Your New Patient Portal

At Osceola Medical Center, we are constantly striving to improve your healthcare experience. That’s why we are excited to announce that we will be transitioning from our current patient portal, Athena, to Epic MyChart on November 10, 2024. This upgrade will bring a host of new features designed to make managing your health easier and more convenient than ever before.

Why are we switching to MyChart?

Epic MyChart is a state-of-the-art patient portal that provides you with comprehensive access to your health information. Here are some key reasons why we’re making the switch:

1. User-Friendly Interface:

   • MyChart offers an intuitive, easy-to-navigate platform that makes it simple for you to access your health information.

2. Improved Access to New Health Records:

   • View your new medical history, lab results, medications, and immunization records anytime, anywhere after the launch. (Note: Past medical records will not transfer to MyChart but can still be accessed by contacting OMC's medical records office.)

3. Efficient Appointment Scheduling:

   • Over the coming months, you’ll be able to schedule, view, and manage your appointments with just a few clicks as new features roll out.

4. Streamlined Billing and Payments:

   • Easily view and pay your bills online, with a clear breakdown of charges.

5. Improved Communication with Providers:

   • Send and receive secure messages from your healthcare providers, request prescription refills, and get answers to your health questions.

6. Health Reminders and Notifications:

   • Receive reminders for upcoming appointments, screenings, and vaccinations.

What does this mean for you today?

Starting on November 10, 2024, you can sign up for your new MyChart account to continue accessing your health information online. Here’s how you can prepare:

1. No Immediate Action Needed:

   • Your current patient portal will remain active until the switch. You don’t need to do anything right now.

2. Document Download (Recommended):

   • As we prepare to launch Epic MyChart on November 10, 2024, we want to remind all current patients to download any important medical records or lab results from the current portal before the switch. After November 10, the current patient portal will be permanently shut down, and you will no longer have access to your old records online. Please note that your provider and our Medical Records Department will always have your previous information, but downloading your records now will save you time and ensure you have everything you need at your fingertips. For step-by-step instructions on how to download your records, check out our detailed guide here.

3. How to Sign up for MyChart on or after November 10, 2024:

   • You will receive a link before, during or after an appointment/visit.

   • You may request a link by calling 715-294-2111 and following the phone prompt for MyChart assistance.

   • Go to www.MyChart.org and select "Osceola Medical Center". You will be asked to answer some questions. Please note that this method is not guaranteed to work as all information must match exactly as it is in our system for an account to be set up.

FAQs about MyChart:

Q: What is Epic MyChart?

A: MyChart is a secure online patient portal that provides you with access to your new medical records, appointment scheduling, billing information, and communication with your healthcare providers.

Q: Do I have to sign up for MyChart?

A: No, it is not mandatory, but MyChart has many positive features such as:

• Improved access to health information

• Efficient appointment scheduling

• Streamlined billing and payments

• Improved communication with providers

• Allows the ability to receive health reminders and notifications

  
  

Q: How do I sign up for MyChart?

A: The easiest method for signing up for MyChart is by having a link sent to you from Osceola Medical Center. A link will be sent either before, during or after an appointment/visit. Or, you may call 715-294-2111 and follow the phone prompt for MyChart assistance to request a link be sent.

Another method would be to go to www.MyChart.org and select "Osceola Medical Center". You will be asked to answer some questions. Please note that this method is not guaranteed to work as all information must match exactly as it is in our system for an account to be set up.

Q: Will all my information from the current portal be transferred to MyChart?A: No, after November 10, the current patient portal will be permanently shut down, and you will no longer have access to your old records online. Downloading your records before November 10th will save you time and ensure you have everything you need. For step-by-step instructions on how to download your records, check out our detailed guide here.

If you need access to medical records from before November 10, 2024, please note that the old patient portal has been permanently shut down. To request records, you will need to submit a Medical Records Release Request Form. Please be aware that processing these requests may take 2-4 weeks. You can find the form and instructions on our Medical Records page here.

Q: Can I still access my old patient portal after the switch?

A: Our current patient portal will be permanently shut down on November 10, 2024, the same day we launch Epic MyChart. After that date, all access to your previous portal will be disabled, so please make sure to download any important information beforehand.